INDIANAPOLIS?(BUSINESS WIRE)?
Interactive Intelligence Group Inc. (ININ), a global provider of
unified IP business communications solutions, is hosting a free Web
event titled ?The
New Mobile World: Changing the Way You?ll Service Your Customers.?
This 75-minute educational webcast, to be held July 31, 2012 at 11:30
a.m. Eastern time (EDT), is ideal for contact center directors, IT
directors, and CIOs wanting to more effectively service their customers
who increasingly use smart phones and other mobile devices to interact
with their businesses.
The webcast,
already attracting more than 1,200 pre-registrants, will feature the
following expert presenters:
- Daniel Hong, lead analyst, Ovum Research ? Daniel?heads Ovum?s
global customer experience and interaction research and consulting
practice. He has been quoted in The Economist, Financial Times and the
Wall Street Journal, and brings more than 15 years of experience in
research, technology and consulting for Fortune 1000 companies. - Donald E. Brown, founder and CEO, Interactive Intelligence ?
Don founded his first software company in 1982 and has grown his
current company from a start-up in 1994, to a global, $200-plus
million public company with more than 4,500 customers.
Following the presentations, there will be a live audience QA session
with presenters joined by Blair Pleasant, president and principal
analyst at COMMfusion, and Richard Snow, global VP and research director
at Ventana Research.
?With the deployment of smart phones and mobile tablets growing at
rapid-fire rates, businesses face a huge opportunity to use these
hand-held, location-independent ?computers? to create a competitive
service advantage,? said Interactive Intelligence chief marketing
officer, Joe Staples. ?We?ve designed our webcast to help these
businesses assess key mobile customer service opportunities and
challenges, then develop the most effective strategy for selecting and
deploying the right technology solution for them.?
To register for this Web event, visit www.inin.com/WebEvent.
All Web event registrants will receive a free copy of mobile customer
service reports from Ovum and Ventana Research.
About Interactive Intelligence
Interactive Intelligence Group Inc. (ININ) is a global provider
of contact center automation, unified communications, and business
process automation software and services. The company?s unified IP
business communications solutions, which can be deployed on-premise or
via the cloud, are ideal for industries such as financial services,
insurance, outsourcers, collections, and utilities. Interactive
Intelligence was founded in 1994 and has more than 4,500 customers
worldwide. The company is among Forbes Magazine?s 2011 Best Small
Companies in America and Software Magazine?s 2011 Top 500 Global
Software and Service Providers. It employs more than 1,000 people and is
headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and
Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company?s SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
respective owners.
ININ-G
Article source: http://finance.yahoo.com/news/interactive-intelligence-host-mobile-customer-140000066.html
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